A world-class team to deliver a top-notch customer service that empowers online merchants’ success
Join Our Talent Community
We believe that an awesome experience comes from an awesome customer service team
We're looking for customer success specialists who can provide a positive experience and build a trusted relationship with customers.
Customer Success team is shaped by customer specialists whose experience and skills help foster the quality of the customer journey.
If you have a customer centric mindset, own a fantastic troubleshooting skill and a quick learning and adaptability, join us!
Why you'll love working here
Becoming a member in Customer Success team, you will
Deliver a top-notch customer experience which helps customers to maximum their benefits
Become an expert with in - depth knowledge about world-class products and services
Own valuable customer relationships in one of the fastest thriving industries.
Competitive salary
Performance review: 2 times/year
13th month salary bonus
Yearly bonus (Up to 3 months)
Public holiday bonus
40 working hours/week
(Mon - Fri)
12 remote working days/year
12 days' annual leave/year
Job Openings in Customer Success Team
We’re working to find better ways to help eCommerce businesses succeed, and we’re looking for talented people like you to join GemCommerce!
Can’t find an open role that’s right for you?
Opportunities are endless! If you don’t see the job you’re looking for but think you’d make a strong addition to our team, don't hesitate to submit your cover letter and resume and let us know why you’d make a great impact!
Join usOur Hiring Process
How Gemians talk about us
“All developers who are new to a working environment must self study every things. Thanks to supportive and enthusiastic Seal-ers, I can adapt and grasp tasks quickly. It's also awesome that we have the same interests in games & sports!”
“Products have a clear strategy and goal. The task is challenging but interesting. I have the opportunity to research & perfect meticulously all product's features from the user's perspective. As a result, I also improve my own competency.”
“The working environment is quite comfortable, colleagues are humorous, funny but very enthusiasitc to support. Here, we work hard with interesting and global products and play harder in a very young and dynamic environment.”
“The positive and friendly atmosphere in our workplace significantly contributes to my job satisfaction. The emphasis on work-life balance and the supportive colleagues create a space where I feel motivated and inspired to do my best every day.”
“I like the flexibity of remote working policy. 15 - minute daily scrum meeting helps me to focus on my team's goals without missing any deadline. It looks fantastic when I don't need to go out and stuck in traffic jams these days.”
“I value the positive energy and camaraderie within our team. The encouragement to innovate and the mutual support make our working environment not just productive, but also a place where everyone feels heard and appreciated.”
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