Account Executive

Why we’re looking for you

We are seeking an experienced Account Executive who can connect with our customers worldwide, guiding them through a seamless onboarding experience. In this role, you’ll be responsible for ensuring new customers get off to a great start with our product, while also helping them see the value in transitioning from a free plan to a paid subscription. Your expertise in IT Sales Support will be key to our growth and to building strong, lasting relationships with our clients.

You’ll do

• Research and identify potential clients within the Shopify ecosystem.
• Assist with lead generation efforts by reaching out via email or phone, following up on warm leads.
• Participate in product demonstrations or presentations to potential customers
• Lead negotiations with customers regarding pricing, terms, and conditions of sale.
• Take ownership of the onboarding process for new customers, offering personalized support and training.
• Troubleshoot onboarding challenges and escalate issues to technical teams when necessary.
• Build relationships with new customers by following up regularly to ensure satisfaction.
• Identify opportunities for upselling or cross-selling additional products or features to existing customers.

You Have…

• Minimum 2+ years’ experience with Account Executive/ Sales Executive/ Customer Success Executive (experience in technology/ e-commerce is an advantage).
• In-depth understanding of Shopify's platform, the page builder product, including its features, benefits, and use cases.
• English/Chinese: Advanced level (Effective written communication skills)
• Excellent English skills, especially in speaking and writing (English level should be equivalent to IELTS 6.5/TOEIC 850 and up)
• Excellent interpersonal skills and ability to develop relationships with all personality types, ensure long-term customer satisfaction and retention.
• You’re curious and have a natural ability to “zoom-out” of a problem, in order to ask the right questions.
• Familiarity with sales strategies, CRM systems, and negotiation techniques.

We offer...

• Salary range: Negotiate
• Performance review: 2 times per year.
• Yearly Salary Package: 13th-month salary bonus + Performance bonus: up to 3 months.
• 12 remote working days/ year.
• 12 annual leaves/ year.
• Bonus on birthday, 30/4 & 1/5, 2/9.
• Annual team building: summer trip, many indoor and outdoor activities such as soccer club, swimming club, cycling club…
• Social insurance & Health insurance for team members.
• Annual Health Checkup at the top clinic in Vietnam.
• Favorite club: many indoor and outdoor activities such as soccer club, swimming club, cycling club…
• Opportunities to boost your career to a higher level: Become Top Product Developers, delight thousands of users and experts from all different countries.
• Training: Management Training, Product/ Tech Talk
• Treatment: weekly shoulder massage treatment, monthly team bonding, annual company trip.

Why you’ll love working here

• Learn product-thinking and customer-centric mindset.
• Collaborative and Passionate Colleague.
• Professional and Creative Office View.
• Clear & Scientific Agile Framework on the whole company workflow & culture.
• Ability to work as a member of a full process of product development. Even working with the CEO on new ideas. Learn and grow with a talented team. We want to develop and grow a strong product development team with expertise and skills we can be proud of through different products and battles.
• Flexible working time:
  • Morning: 8:00 am -12:00 pm (check in from 8:00 am to 8:45 am)
  • Afternoon: 1:00 pm - 5:45 pm (check out from 5:00 pm to 5:45 pm)